Business, Word of Mouth Referrals
An attendee, who recently attended a virtual program I presented, sent me a followup email with a very interesting question, and it’s one I thought was worth answering on my blog and sharing with all my readers. The question was “it really is true that people want to...
Business, Word of Mouth Referrals
I Do That Too Never Works!Enough already with the “I do that too” approach! This approach occurs when someone realizes that they may have missed out on a connection and possibly some business, so they interject into the conversation “I do that too!”This isn’t...
Business, Customer Service, Listening
Let me tell you about Meredith. She’s an Uber driver. Not just any Uber driver, but someone who goes the extra mile to show her passengers she cares. She has a spotless car, bottled water, and candy ready for her next app-trusting, forward thinking, early adopter,...
Business, Customer Service, Mindset
When surprise is part of your personal care package, you really level up your relationship game! Most people I know love fun surprises. They love gifts. But they really love gifts when they are a surprise. Have you ever had that perfect cup of coffee? That one that...
Customer Service, Mindset
During my program CarePackage: How to create raving fans and lifelong customers through caring, I work with companies and their owners and staff to identify areas where they can find more ways to care for people in their lives, specifically business related contacts....
