The Surprise of Coffee

Business, Customer Service, Mindset

When surprise is part of your personal care package, you really level up your relationship game! Most people I know love fun surprises.  They love gifts. But they really love gifts when they are a surprise. Have you ever had that perfect cup of coffee?  That one that...

How To Care For Others That Care For You

Customer Service, Mindset

During my program CarePackage: How to create raving fans and lifelong customers through caring, I work with companies and their owners and staff to identify areas where they can find more ways to care for people in their lives, specifically business related contacts....

Empower Your Team To Over Deliver in Customer Service – My Peloton Story

Customer Service, Mindset

I bought a Peloton bike. That’s an exercise bike with a screen to ride with a whole bunch of other crazy bike riders. Peloton bikes help you create massive tree trunk like legs! Which begs to question why I bought one, considering I already have tree trunk like legs!...

Trust Yourself

Mindset, Motivation

What is it, about the human brain, that allows us to question our abilities? Sometimes… it’s even so strong we think it can lift more than we physically can lift. It was simple Tuesday in September. Late September. Roughly 11am A woman, lifted from her chair...

Help I’ve Fallen but I CAN get up

Mindset

Rebounding from failure is 100% mindset. When I talk with experts in different industries on my podcast, including my co-host Dan Candell, many times we talk about failure and focusing on how to move forward.  So often the solution will come back to mindset.   Our...

My $6000 Mistake

Mindset

Well, I did it.  I made a mistake, and it was a costly one.  As mentioned on my podcast (Square Peg Round Hole) mistakes aka failure, is inevitable in business.  I’ve learned over the years to follow 1 basic rule after I do something.  I repeatedly...